FAQ
I need to contact you about my order.
We can be reached by email at hello@kwzki.com.
I can't find my order confirmation.
Your order confirmation should be sent to the email address provided during checkout. Please check your spam folder if it doesn't show up in your inbox.
How can I cancel my order?
If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it ships. Once your order has shipped, you may be eligible for a replacement / resolution depending on the situation. After you've received your order, you have 30 days to address any quality issues.
Do you ship internationally?
No, as of right now we only ship within the US.
My address is wrong! Can you fix it?
We can adjust your shipping address before orders start production. If you would like to adjust your shipping address please contact us with your full name, order number, and the correct shipping address.
What if my order has already shipped?
Once the order leaves the warehouse it is now in the hands of the postal service. You'll have to contact them for any issues regarding shipping.
I ordered the wrong size, can I exchange it for a new size or refund?
All sales are final once shipped, unless received damaged. Please double-check size charts before ordering!